FAQs

Q: What is your return policy?

Thank you for shopping at Esra fashion store
If you are not completely satisfied with your purchase you have 14 days to return an item.
Items must be unused, in their original condition and packaged.
you should contact our customer service to give you the return address of the product.
E-mail: sirine@israfashionstore.site
For valuable items, please use a tracking service or shipping insurance. We do not guarantee receipt of items returned without tracking.

Q: I haven’t received a dispatch email/email confirmation.


A: Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.


Q:How long will it be before I get a refund?


A: Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department has done this, an automated refund is generated on our system. Our accounts department then processes your outstanding refund back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this, it may delay your refund.